Effective date: 4 February 2026

ESL Consultancy Ltd trading as ESL Performance (Company No. 16362150)

This privacy policy explains how ESL Consultancy Ltd trading as ESL Performance ('we', 'us', 'our') collects and uses your personal data through your use of our website and services, including any data you provide when you enquire about or purchase services from us.

This website is not intended for children and we do not knowingly collect data relating to children.

Controller: ESL Consultancy Ltd trading as ESL Performance (Company No. 16362150). 

Address: 3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE

Email: es@eslperformancehq.com

Phone: +44 7377 818296

Website: https://www.eslperformancehq.com/home-page1769619823751

We may collect, use, store and transfer different kinds of personal data about you, including:

Identity and contact data: name, email address, telephone number, job title, employer and other details you choose to provide.

Service data: onboarding responses, goals, progress check-ins, session notes and related communications.

Transaction data: details about payments and services purchased (payments are processed by Stripe; we do not store full card details).

Technical and usage data: IP address, device and browser data, time zone and how you use our website (via cookies and similar technologies).

Marketing and communications data: your preferences in receiving marketing from us and your communication preferences.

Sensitive information: we do not request medical records. If you voluntarily share wellbeing information (e.g., sleep, stress, energy), we use it only to provide the service and apply additional safeguards.

We collect data through:

Direct interactions: when you fill in forms, book calls, purchase services, or contact us by phone or email.

Automated technologies: as you interact with our website, we may automatically collect technical data via cookies, server logs and similar technologies.

Third parties: from service providers such as payment processors (Stripe), scheduling providers (Calendly), and website/funnel hosting (ClickFunnels).

We will only use your personal data when the law allows us to. Common lawful bases include: performance of a contract (to deliver the services you purchase), legitimate interests (to run and improve our business), consent (for marketing where required), and legal obligations (e.g., accounting and tax).

We use your personal data to: provide and administer services; process payments; schedule sessions; communicate with you; maintain records; and improve our website and services.

Marketing: where you opt in (or where permitted for existing customers), we may send marketing. You can opt out at any time by contacting us or using unsubscribe links.

We may share your personal data with trusted third parties such as:

- service providers who support delivery and operations (e.g., ClickFunnels, Stripe, Calendly, Zoom, email/IT providers);

- professional advisers (e.g., accountants, legal advisers) where necessary; 

- regulators, courts or law enforcement where required by law; and

- a buyer or successor in the event of a merger, acquisition or sale of assets (with appropriate safeguards).

All third parties are required to respect the security of your data and to treat it in accordance with the law.

Some of our service providers may process personal data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses, to protect your data.

We have implemented security measures designed to prevent your personal data from being accidentally lost, used, accessed, altered or disclosed in an unauthorised way. Access is limited to those who have a business need to know.

We have procedures to deal with suspected personal data breaches and will notify you and any applicable regulator where required by law.

 We retain your personal data only for as long as necessary for the purposes we collected it for, including satisfying legal, accounting or reporting requirements.

As a general rule, we retain basic client and transaction records for up to 6 years for tax/accounting purposes. Coaching notes and communications may be retained for a shorter period where appropriate, unless required for legal reasons.

Depending on your location, you may have rights under data protection laws, including the right to: request access; request correction; request erasure; object to processing; request restriction; request transfer; and withdraw consent at any time (where consent is the basis).

To exercise any of these rights, please contact us at the email address above. We may need to verify your identity before fulfilling a request.

If you have questions about this privacy policy or how we handle your data, contact:

es@eslperformancehq.com | +44 7377 818296

Postal address: 3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO) in the UK, or to your local data protection authority in the EU. We would appreciate the chance to deal with your concerns before you approach a regulator, so please contact us first.

We keep this privacy policy under regular review and may update it from time to time. The latest version will be posted on our website with an updated effective date.

Our website may include links to third-party websites, plug-ins and applications. We do not control these third parties and are not responsible for their privacy statements. Please review the privacy policy of every website you visit.

EU/UK GDPR: We process personal data in line with UK GDPR/GDPR requirements and apply

safeguards to international transfers where required.

US (including California): We do not sell your personal information. Depending on your state, you may have rights to access, delete or correct data. To make a request, email us with the subject line 'Privacy Request'.

ESL Consultancy Ltd t/a ESL Performance (Company No. 16362150)